If a service cannot meet its Service Level Objectives, what should you consider doing before deploying it?

When considering what to do if a service cannot meet its Service Level Objectives (SLOs) before deploying it, identifying and recommending reliability improvements is a key step to ensure overall service stability and performance. This approach focuses on swiftly addressing the underlying issues that prevent the service from meeting its established SLOs.

Before deployment, it is crucial to assess the reasons why a service is falling short of its SLOs. This may involve analyzing system performance metrics, reviewing incident reports, and examining architectural weaknesses or bottlenecks. By identifying these reliability issues, teams can recommend appropriate improvements or optimizations, such as enhancing resource allocation, refactoring code, or modifying infrastructure. Implementing these improvements could provide a better foundation for the service to meet the SLOs post-deployment.

Moreover, addressing these issues proactively helps to build a culture of reliability and accountability within the team, fostering a commitment to maintaining service quality as defined by the SLOs. This prevents potential degradation in user experience and can contribute to higher customer satisfaction.

In contrast, simply adjusting SLO targets, notifying the development team, or deploying without SLOs may not directly resolve the issues causing the violations and can lead to further complications in service management and customer trust. Engaging with reliability